All orders are processed upon receipt. Due to the handmade nature of most pieces, please allow 3-5 business days for processing your special piece. Processing and shipping time estimates do not account for holidays or non-business days. Remote areas may require additional time for delivery. All orders received after 2:00 PM EST will begin processing the next business day. Shipping is a flat rate fee of $10 for all domestic orders within the United States. If your tracking shows that your package has not been delivered and there seems to be an unexplained delay, please feel free to contact us, and we would be happy to help you. We are not responsible for lost, mis-delivered, or stolen packages, or for packages sent to an incorrect address provided by the customer at checkout. If you have any questions or concerns regarding the shipment of your product, please don’t hesitate to contact us at dollandgopaul@gmail.com. Info for shipping